Mondelēz is an American multinational confectionery, food, holding, beverage and snack food company based in Chicago. Mondelez has an annual revenue of about $26 billion and operates in approximately 160 countries. With huge competition in snack business segment, Mondelēz wanted to stay ahead by leveraging latest technology trends like unifying data in cloud, using remote assistance in production floor, etc. The aim of the technology transformation project was to increase manufacturing efficiency and to deliver quickly to customer points.
Mondelēz manufacturing team faced challenges with breakdowns and errors with the Depositor Changeover process. This impacted quality of the final product and caused unexpected delay in the overall production process. They faced these challenges mainly because:
Changeover process was complex with various tools and equipment needed to carry out the task and step-by-step instructions were difficult to remember.
Knowledge of changeover process was limited to subject matter experts causing the task to have high dependency on experts who are not physically available at the site all the time.
A flexible and scalable work instructions package to guide the frontline workers with virtual step-by-step instructions while on-the-job to ensure tasks are carried out in the appropriate manner. A remote assistance software that connects frontline workers instantly to experts based at other locations of the country whenever the situation mandated support/guidance from a subject matter expert.
Easy to comprehend digital work instructions for frontline workers and quick access to remote experts made the Mondelez project as successful initiative. Key benefits derived from the engagement included:
New workers were able to learn and carry out the entire changeover process faster. This reduced the training time of new workers by 20%.
Transition of handover tasks to new people became better and efficient with significant reduction in downtime.
Using virtual work instructions, frontline workers completed complex changeover processes 30% faster in comparison with before the introduction of the technology.
for digital work instructions
for remote expert assistance
device for hands-free operation
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