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DIGITISING FRONTLINE WORKER OPERATIONS | MONDELEZ

ABOUT THE CLIENT

Mondelēz is an American multinational confectionery, food, holding, beverage and snack food company based in Chicago. Mondelez has an annual revenue of about $26 billion and operates in approximately 160 countries. With huge competition in snack business segment, Mondelēz wanted to stay ahead by leveraging latest technology trends like unifying data in cloud, using remote assistance in production floor, etc. The aim of the technology transformation project was to increase manufacturing efficiency and to deliver quickly to customer points.

THE CHALLENGE

Mondelēz manufacturing team faced challenges with breakdowns and errors with the Depositor Changeover process. This impacted quality of the final product and caused unexpected delay in the overall production process. They faced these challenges mainly because:

Changeover process was complex with various tools and equipment needed to carry out the task and step-by-step instructions were difficult to remember.

Knowledge of changeover process was limited to subject matter experts causing the task to have high dependency on experts who are not physically available at the site all the time.

THE SOLUTION

A flexible and scalable work instructions package to guide the frontline workers with virtual step-by-step instructions while on-the-job to ensure tasks are carried out in the appropriate manner. A remote assistance software that connects frontline workers instantly to experts based at other locations of the country whenever the situation mandated support/guidance from a subject matter expert.

THE IMPLEMENTATION

An immersive demonstration and hands-on training for nearly 40 professionals in 2 days, providing them an overview about the solution, its benefits and on-ground experience with both hardware and software.


The work instructions for changeover process were shared with new workers on the manufacturing floor who used the same with a hands-free device (RealWear HMT-1).
WOWSOME recorded and created work instructions for the Depositor Changeover process. The entire content creation and development of work procedures was completed not just by identifying key points and main steps, but also by conducting interview with regular workers so as to create the process in a way that is convenient and comfortable for them to use.
New test workers were freshers who did not complete the training. Yet, they were able to successfully follow the AR Work Instructions for the ‘Depositor Changeover Process’ created by expert workers.

BENEFITS

Easy to comprehend digital work instructions for frontline workers and quick access to remote experts made the Mondelez project as successful initiative. Key benefits derived from the engagement included:

Faster Knowledge Transfer

New workers were able to learn and carry out the entire changeover process faster. This reduced the training time of new workers by 20%.

Improved Operational Efficiency

Transition of handover tasks to new people became better and efficient with significant reduction in downtime.

Minimize downtime, reduce support costs

Using virtual work instructions, frontline workers completed complex changeover processes 30% faster in comparison with before the introduction of the technology.

TECH INVOLVED

Software

Vuforia Expert Capture

for digital work instructions

Software

Vuforia Chalk

for remote expert assistance

Hardware

RealWear HMT-1

device for hands-free operation

FUTURE STEPS

Mondelēz plans to extend digital work instructions and remote assist guidance solution to various diverse manufacturing processes across their other plants.
Direction Arrows
Step 01
Evaluate benefits of integrated solutions like the Immersion Kit developed by WOWSOME for the scale-up instead of independently purchasing different software and hardware products, primarily to reduce the dependency on multiple OEMs and for swifter implementation with round-the-clock support.
Step 02

REACH OUT TO US KNOW MORE ABOUT DIGITISING FRONTLINE WORKER OPERATIONS








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