Evolution of Customer Service
Customer service in the 21st century has evolved from a siloed function to an integral part of overall brand experience. Today people expect a stellar post-purchase and service experience and are not afraid to switch brands if you fail to provide them with an exceptional service experience.
Leveraging Immersive Tech for Customer Service
The advent of immersive technologies like augmented reality and mixed reality has ushered in an era of visual and interactive customer experience. Imagine your target group pointing their smartphone at your product or service manual and getting immersive 3D instructions for self-service and support!
Companies all over the world have already begun implementing this technology to solve complex challenges and remove friction from their customer service options.
Employ all of their Augmented Reality Utilities on
Using augmented reality in customer service, you can add an interactive visual layer over your current systems and processes. This leads to several benefits to both your target group and field service technicians and optimizes your overall customer service operations.
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