Customer service in the 21st century has evolved from a siloed function to an integral part of overall brand experience. Today people expect a stellar post-purchase and service experience and are not afraid to switch brands if you fail to provide them with an exceptional service experience.
The advent of immersive technologies like augmented reality and mixed reality has ushered in an era of visual and interactive customer experience. Imagine your target group pointing their smartphone at your product or service manual and getting immersive 3D instructions for self-service and support!
Employ all of their Augmented Reality Utilities on
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