Immersion has the power to bring technicians, experts and workers together on a single platform for real-time collaboration and problem solving.

Through an interactive, annotated, augmented video call, it is possible to solve the most complex business problems within minutes! The idea is to connect a field technician with an expert so that they can both see and discuss the situation at hand.

Technicians and experts can draw digital annotations on a mobile screen or desktop that accurately stick to 3D physical objects in the real world, allowing the expert to guide the technician through a process, step-by-step. This is also called AR Remote Assistance.

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